Refund & Cancellation Policy

1. Who you are buying from

SensePose Pro subscriptions are sold through Dodo Payments, which acts as the Merchant of Record for the transaction. Dodo Payments appears on your bank or card statement, handles payment processing and applicable sales tax, VAT and GST, and issues refunds on our instruction.

SensePose Pro is not sold through Google Play Billing. Google Play refund requests and the Play Store subscription screen therefore do not apply to your SensePose Pro subscription, and Google cannot cancel or refund it for you. All cancellations and refunds are handled by us and Dodo Payments as described below.

2. Cancelling your subscription

You can cancel at any time, in either of these ways:

• In the app, open Profile → Subscription → Manage. This opens the billing portal where you can cancel immediately.
• Or email support@profazia.com from the address on your account, and we will cancel it for you.

Cancelling stops the subscription from renewing. It is not the same as a refund — see section 3 if you also want your money back.

3. What happens when you cancel

• Pro features stay active until the end of the period you have already paid for. You are not cut off on the day you cancel.
• You are not charged again after cancelling.
• When the paid period ends, your account reverts to the free tier. Photos you already captured, enhanced and saved to your device remain yours and stay on your device.
• Any monthly Pro allowances that were unused when the period ends do not carry over and are not refundable as cash.

4. When you can get a refund

We will refund a charge in full if all of the following are true:

• You request the refund within 2 days of the charge; and
• You have used no more than 5 cloud enhancements in the billing period you are asking us to refund.

The usage condition exists because each cloud enhancement costs us GPU time the moment you run it. It is not a penalty — it is there so the refund window cannot be used to obtain a month of processing for free. On-device processing (Pro Mode, RAW HDR+ burst merge, local grading) does not count toward this limit, because it runs on your phone and costs us nothing.

Outside these conditions, subscription fees are generally non-refundable, and a cancellation stops future renewals rather than refunding the current period. We still review every request individually and will use discretion in genuine cases — for example a duplicate charge, a charge you did not authorise, a billing error on our side, or a technical fault that stopped you using Pro at all. Nothing in this section limits any right you have under mandatory consumer law.

5. How to request a refund

Email support@profazia.com from the email address on your SensePose account with the subject line "Refund request", and include:

• The date and amount of the charge
• The Dodo Payments order or subscription ID, if you have it
• Briefly, what went wrong

We aim to respond within 3 business days. Approved refunds are issued to the original payment method. Once we approve it, the funds typically reach you within 5 to 10 business days, depending on your bank or card issuer — that final leg is outside our control.

6. Free tier

SensePose is free to download and the free tier does not require payment, so there is nothing to cancel or refund unless you have bought Pro. You will never be charged without starting a checkout yourself.

7. EU, EEA and UK right of withdrawal

If you are a consumer in the European Union, European Economic Area or United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason.

Because SensePose Pro is digital content that is made available to you immediately, at checkout you expressly request that we begin supplying it straight away and acknowledge that you therefore lose your 14-day right of withdrawal once supply has begun. If you have not been given that opportunity, or you did not consent, your full statutory 14-day right applies and overrides the 2-day window in section 4.

To withdraw, email support@profazia.com with a clear statement that you are withdrawing from the contract. You do not need to use a specific form.

8. India

This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020. Profazia is the trading name of an independent solo developer based in India. Because Dodo Payments is the Merchant of Record, Dodo is the seller in your purchase contract and issues the invoice; we are responsible for the app itself and for instructing refunds under this policy.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, and you may raise a grievance with our contact in section 10.

9. Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than your bank can. Opening a chargeback before contacting us may result in your SensePose account being suspended while the dispute is investigated, because the funds are held by the card network for the duration.

10. Contact

Questions about billing, cancellations or refunds, or to raise a grievance:

• Email: support@profazia.com

See also our Terms of Service and Privacy Policy.